Terms of Service - DzaStyle

Overview

Please take a minute to read through our store policies before you place your order. When you shop with DzaStyle, it means you acknowledge and agree to the rules below.

1. No Refund Policy

All purchases made at DzaStyle are final. Once your payment is confirmed, we do not offer cash refunds.

This strict no-refund rule applies to:

Ready-to-Wear collections
Custom-made orders
Pre-orders
Sale or promotional items

2. Exchange Policy

We want you to love what you bought. If you need a different size or want to request an exchange, we are happy to help you out under these conditions:

Timeframe: You must submit your exchange request within 7 days of receiving your order.
Item Condition: The clothes must be unworn, unwashed, and completely free from stains or perfume. All original tags must still be attached.
Non-Exchangeable Items: We cannot accept exchanges for custom-made pieces, altered garments, sale items, or promotional purchases.

How to request an exchange:
Please send an email to hello@shopdzastyle.com and include the following details:

Your Order Number
Your Full Name
The reason for the exchange
Clear photos of the item (if applicable)

3. Alterations

We want every DzaStyle piece to fit you beautifully.

If your clothing needs a minor adjustment because of an error in our workmanship, please let us know within 7 days of receiving your order. We will take care of approved alterations at no extra cost to you.

However, if you need an alteration because your personal measurements changed after you ordered, we will need to charge an additional fee for the work.

4. Shipping & Delivery

Please note that all shipping fees are non-refundable.

If you are exchanging an item, you are responsible for paying the delivery charges to send the item back to us and to get the new item shipped to you. The only time we cover exchange shipping is if DZA Style made an error with your order.

Always double-check that your delivery information is accurate before you finish checking out.

4. Order Processing

We process all Ready-to-Wear orders within our stated processing times.

If you order a custom piece, it will take extra time to produce. We will always communicate this timeline to you before you confirm your payment.

Please keep in mind that public holidays, shipping company issues, or other unforeseen events outside of our control might cause delivery delays.

6. Garment Care Guide

To keep your DzaStyle clothes looking beautiful and making them last longer, please follow these rules:

Hand wash the item or use a gentle machine cycle.
Never use harsh bleach.
Air dry your clothes whenever you can.
Always check and follow the specific care instructions on the tag of your garment.

Thank You
We sincerely appreciate your trust in DzaStyle.
Thank you for choosing us to be a part of your style journey.